Support and
Downloads

We are only satisfied
when you are

Our customer service includes:

  • Maintenance
  • Application support
  • Repairs on site or in-house
  • Spare parts deliveries
  • Accessories offers
  • Long-term product availability also for EOL components

Air Traffic
Control

EIZO Technologies offers a wide range of monitors, recording solutions and converter cards. Our products are used in air traffic control centers, towers, training and simulation facilities.

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Vehicles

We develop and produce your tailor-made monitor solution 100% in-house, from the idea to the finished (serial) product.
On request also with your specific approvals.

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Industry

EIZO Technologies develops customer-specific, highly specialized, reliable industrial displays, panel PCs, converter cards and data signal distribution systems in-house.
The corresponding approvals and certifications are part of our offer.

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Repair Service (RMA)

Step 1: To return products, you will need an RMA number. You can request one by phone +49 8171 3492-0, fax +49 8171 3492-16, or by email (etg.info@eizo.com). It would help us greatly if you would indicate the delivery order number or invoice number, serial number, article number, customer number and a detailed description of the issue.

Step 2: Pack the device in its original packaging so it is safe for transport and ESD-compliant. Please mark the RMA number clearly on the packaging. Please include inside the packaging a detailed description of the problem for each device. Send the goods to us.

We generally require two to four weeks for the in-house testing and repair. Any necessary procurement of spare parts or repair by the original manufacturer can prolong the processing time.

Certificates

Our quality management approach fulfills the requirements of the ISO 9001:2015 quality standard and the ISO 14001:2015 environmental standard. We meet the requirements of the RoHS directives 2011/65/EU, the REACH Regulation 1907/2006/EC, and the WEEE directives.

  • ISO_9001_2022_DE
  • ISO14001:2015
  • REACH REGULATION 1907/2006/EC
  • ROHS DIRECTIVE (EU) 2015/863

If required, we can also offer you further industry or country-specific certifications such as:

  • FCC
  • UL/CB
  • CCC
  • Automotive E1
  • Railway approvals
  • Marine approvals

Business Documents